Emergency Services

When and How to Call 112 in the Netherlands

5 min read For Expats in the Netherlands

Knowing what to do in an emergency is critical, especially when you're in a new country. In the Netherlands, 112 is the emergency number for police, fire, and ambulance services. This guide will clarify when it's appropriate to call 112 and what to expect when you make that call.

When to Call 112

The number 112 should only be used for life-threatening situations or when immediate police, fire, or ambulance assistance is required. This means:

  • Life-threatening medical emergencies: Such as a heart attack, severe accident, unconsciousness, or serious injuries.
  • Fires: Any situation where there is a fire or the risk of one spreading.
  • Crimes in progress: If you are witnessing a crime or are a victim of one that requires immediate intervention.
  • Accidents with serious personal injury: Road accidents, industrial accidents, or falls causing severe harm.

If you are in doubt about whether a situation is life-threatening, it is always better to call 112. The operator will assess the situation and dispatch the necessary help.

What to Expect When Calling 112

When you dial 112, you will be connected to an emergency operator. Here's what to keep in mind:

  • Language: Operators usually speak both Dutch and English. Clearly state "English, please" if you need to speak in English.
  • Stay Calm: Try to remain as calm as possible to provide clear information.
  • Location: Clearly state your exact location, including the city, street name, and house number. If you are on a highway, mention the road number and direction.
  • Nature of Emergency: Describe what happened and what kind of help you need (ambulance, police, fire department).
  • Don't Hang Up: Do not hang up until the operator tells you to do so. They might need more information or give you instructions.

Differences Between 112 and Non-Emergency Numbers

It's crucial to distinguish between emergency and non-emergency situations to ensure the 112 line is clear for those who truly need it.

Police (Non-Emergency)

For non-urgent police matters, such as reporting theft where no immediate danger exists, vandalism, or filing a complaint, call 0900-8844. This number is staffed 24/7.

GP Out-of-Hours (Huisartsenpost)

For urgent medical issues that cannot wait until your GP's regular consultation hours (evenings, nights, weekends, public holidays), but are not life-threatening, contact the 'Huisartsenpost' (GP out-of-hours service). Their number will vary by region, so look it up for your specific location. Always call them first; do not just show up.

Non-Emergency Numbers Recap:

  • Police (non-urgent): 0900-8844
  • GP Out-of-Hours: Check your local 'Huisartsenpost' number online.
  • Anonymous Tip Line: 0800-7000 (Meld Misdaad Anoniem)

112 vs. Huisartsenpost: When to Call Which

Call 112 If...

  • Someone is unconscious or not breathing.
  • There is heavy bleeding or severe injury.
  • You witness a serious fire.
  • A crime is being committed and requires immediate police action.
  • You or someone else is in immediate life-threatening danger.

Call Huisartsenpost If...

  • You have a high fever with concerning symptoms outside GP hours.
  • You have severe pain that cannot wait for your regular GP.
  • Your child is very ill outside of regular hours.
  • You have an urgent medical question that can't wait until morning.
  • It's not life-threatening, but requires prompt medical attention.

Be Prepared: Know Your Emergency Numbers!

Being informed about emergency procedures contributes to your safety and peace of mind as an expat. For other essential services, including energy providers, we can help you compare.

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